The CSI Office on Aging Ombudsman Program is the eyes, ears and voice in promoting quality of care and life for residents of nursing homes and/or assisted living facilities. Currently they work with 11 skilled nursing and rehabilitation facilities and 39 residential or assisted living communities.

The Ombudsman duties are to:

· Advocate for the rights of resident

· Investigate complaints

· Provide consultation

· Visit each facility a minimum of once a quarter

· Provide education to residents, family and the community

The Ombudsman Program currently is looking for volunteers to assist in this vital work.

As a volunteer in these facilities, you will be giving residents greater opportunities to have personal contact with an Ombudsman. Volunteers are given an intensive training that includes what to look for when visiting facilities, communication skills, along with rules and regulations for nursing homes and assisted living centers.

Please watch this video if you would like to know more about the program.

If you are interested in improving the quality of life for these residents call Marilyn Shiroma, Regional Ombudsman or Pamela Pehrson, Assistant Ombudsman at 1-208-736-2122 or 1-800-574-8656

If you need to file a complaint with an Ombudsman:

· Call 1-208-736-2122

· Come to the Office on Aging at the County West Building, 650 Addison Ave W

· Email Marilyn at